Privacy policy

This is a translation of the original statement in German. The translation is provided for information purposes only and has no legal bearing. Only the German document is legally binding.

The University Animal Hospital Zurich (hereinafter referred to as the Animal Hospital) welcomes you to this website. As data protection is important to us, we would like to briefly inform you below about which data we collect, process and disclose from visitors and users of our website and for what purpose, and what measures have been taken to ensure the security of this data in accordance with the applicable data protection regulations.

1. Object of Data Protection

Data protection serves to protect the privacy of individuals. It requires data processors to act lawfully, and confers enforceable rights to the affected persons with regard to the processing of their personal data. Section 3 of the Canton of Zurich’s Act on Information and Data Protection (Gesetz über die Information und den Datenschutz [IDG ZH]) defines personal data as any information related to an identified or identifiable individual. This includes details such as names, addresses, phone numbers, and e-mail or IP addresses.

2. Collecting, Processing, and Storing Data

Every time an Animal Hospital web page is requested or called up, the following access data are collected and stored in a web server file on serviers of the company Raidboxes.

he IP address of the requesting computer (e.g. 123.456.97.36)
The site or address (URL) from which the Animal Hospital web page was requested
The path and name of the requested web page
The date and time of the request (e.g. [12/Apr/2016:00:00:01 +0200])
The volume of data transferred
The access status
The type of access
A description of the type of web browser and/or operating system used
The session ID

The following is an example of a possible entry in the web log:
123.206.81.215 – – [31/May/2023:13:52:11 +0200] “GET /ueber-uns/ HTTP/2.0” 200 17468
“https://www.tierspital.uzh.ch/kleintiere/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7)
AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15″ 1.783 0 NGINX
MISS “” responsive

These data are processed for the following purposes:

Safeguarding the network infrastructure and facilitating technical administration
Optimizing the use of specific web offerings
Identifying and tracking unauthorized access attempts

Web server log files are stored for seven days after access is terminated. Once this period has elapsed, web server log files are automatically deleted.

2.1 Newsletter

Registering for our newsletter requires the collection, processing and long-term storage of personal data such as name, address and e-mail address. By entering and sending this data, you consent to its processing.

2.2 Forms

The use of contact forms, registration forms, transfer forms and consultation forms requires the further collection, processing and long-term storage of personal data such as name, address and e-mail address. By entering and sending this data, you consent to its processing.

3. Disclosure of personal data

Personal data will be disclosed to third parties (e.g. other authorities) only if required by binding legal provisions (e.g. the ruling of an authority, court orders) or for the purposes of legal or criminal prosecution (e.g. in the event of attacks on the Animal Hospital’s network infrastructure). Personal data will not be disclosed to third parties for other purposes.

Nevertheless, the Animal Hospital may commission service providers to process data collected via the Animal Hospital website for the purposes described above. Legal, technical, and organizational measures will be put in place requiring the Animal Hospital and external service providers to comply with the relevant provisions of data protection law.

4. Tracking-Settings

To be able to better adapt website content and navigation tools to the needs of users, visits to pages and elements clicked within pages are logged and analyzed using the software Matomo. Matomo uses “cookies” (see point 5. below regarding the use and how to prevent the use of such cookies). The usage information generated by the cookies, including their abbreviated IP address, will not be forwarded to third parties, but stored on servers of Raidboxes GmbH for the purpose of usage analysis and website optimization. The IP addresses will immediately be anonymised during this process. It is therefore not possible to trace the results of this analysis back to a specific IP address or to monitor the behavior of a data subject.

5. Cookies

So-called temporary cookies may be used when individual Animal Hospital web pages are accessed. Temporary cookies are small files that the Animal Hospital web page visited stores on your computer to enable optimal use of the website; the cookies are deleted automatically when the web browser is closed. You can block the use of temporary cookies by adjusting the relevant settings in your web browser. Please note that disabling, blocking, or deactivating cookies can limit the functionality of the Animal Hospital web pages.

6. Links to External Websites

The data protection statement applies only to Animal Hospital web pages. In the case of links providing access to external sites, please refer to the data protection policies of the providers in question. The Animal Hospital is not responsible for the content or for the data protection policies of these providers. In particular, the Animal Hospital cannot guarantee that content provided by other providers is free of malware.

7. Use of Social Media Plugins

The Animal Hospital website does not use additional programs in the form of so-called social media plugins that send IP addresses direct to the providers of social networks. The buttons that appear on the Animal Hospital website are merely links to the corresponding social network providers.

8. Security

The Animal Hospital undertakes technical and organizational security measures to ensure that the data it collects and processes via the Animal Hospital website remain confidential and are safeguarded from accidental or unauthorized access, changes or disclosure, loss, and destruction; moreover, only the persons who require access to personal data due to their job and work-related duties are granted access on a need-to-know basis.

The measures selected depend on the type of information, the type and purpose of use, and the technology available.

9. Validity

The Animal Hospital reserves the right to amend this data protection statement at any time with future effect if the implementation of new technologies or the legal situation so requires. For this reason, we advise you to check the data protection statement on a regular basis.

10. Right to Information

If you would like information on data relating to your person that has been collected and processed, if you want such data to be corrected, destroyed, or blocked, or if you have further questions on the use of such data, please contact the department Stab of the Animal Hospital at the following address

Universitäres Tierspital
Stab
Winterthurerstr. 260
8057 Zürich
stab_tierspital@vetclinics.uzh.ch